Policies & Conditions
Safety & services outside our scope
Safety & specialized cleaning
- Animal waste & bodily fluids
- Biohazards
- Mold or mold remediation
- Bug or pest infestations
- Hazardous or unsafe conditions
- Items requiring special certification
- Paint removal or scuff repair
- Repairs, painting or restoration work
- Bulk construction debris or excessive trash
Heavy, delicate & inaccessible items
- Moving furniture or heavy appliances
- Heavy objects
- Fragile or delicate items
- Out-of-reach areas
- Chandeliers
- Exterior windows
- Window screen removal
- Carpet shampooing
- Laundry
- Grocery shopping
- Restocking
Service Conditions
- Access to the property must be arranged in advance.
- The home must be heated to a minimum of 64°F.
- Clients must inform us of any damaged or unstable items before cleaning.
- Appliances must be moved before our arrival if cleaning underneath or behind them is required.
Cancellation & Rescheduling
Cancellation or rescheduling requests must be made at least 48 hours in advance.
Payment
Same-day payment is required via e-Transfer or cash. Materials and transportation are included.
Payment is due upon completion of the service, before the team leaves the property.
Invoices are available upon request.
Some services list specific add-ons separately. Contact us to confirm your requested scope before booking.